Limethread offers shipping and delivery in 8 to 10 business days after placing an order. Your orders are processed and dispatched within 2 business days of receiving your order. 

CASH ON DELIVERY:

We provide the cash on delivery service, where our courier partners have the provisions to allow such a form of collection. Please ensure your delivery address is correct when you check out on your purchase, based on which you may or may not get a COD option.

Please keep in mind the points stated below-

• Cash-on-Delivery order is processed upon verification by our operation team either via SMS or phone call.
• The shipping pin code provided should be in the serviceable area of the above-mentioned logistic service.
• Do not accept to open the product to see and check or to return at the time of delivery.
• No credit card/debit card/cheque/demand draft is accepted in COD delivery, only Cash is accepted.

TRACKING YOUR ORDER

After the order is dispatched, you will receive an email confirmation with the order and shipment details. You can view the shipment status online from Track Order by entering the order ID .

EXCHANGE POLICY

Courier cost is borne by Limethread in the event of ‘Damaged’ or ‘Defective’ products, or size changes will be paid in full by us on good receipt of the product.

RETURNS:

If you are not satisfied with a product that you have purchased on the Street9 website, Please share the Return/Exchange request on Request a return page

Returns and Exchanges can be made within 7 days post receipt of your order.

No Return and Exchanges shall be entertained post 7 days of receipt of the order. 

Please ensure that the product is returned with its original packing, box (if any), bill, and any other material that came along with the product.

Please ensure that you place the Return/Exchange request within 15 days of receipt of the order. 

The returned product must be in unused condition as we cannot issue refunds for products that show signs of use. If these steps are taken, the original purchase amount will be credited to your account.

REFUNDS

Your full refund ( postage as per above ) will be processed within 10-12 working days of us receiving the product within the stipulated 5 business days from the time we receive the product in our warehouse. 

A full refund for prepaid orders shall be done in the source account while that of Cash on Delivery (COD) orders, the refund shall be done in the bank account details provided by the customer at the time of placing the Refund request. 

NOTE: In case the Bank account details entered by the customer are wrong, the Limethread team will not be held responsible for the mix-up and shall not be liable to refund the payment again.

Hence, please cross-check the bank account details entered.   

In case your product fails to reach us within the time or there is some other issue, we will advise and provide you with whatever best assistance our customer care is capable of.